Terms and Conditions
Our Terms and Conditions
1.1. All prices exclude VAT unless otherwise stated.
1.2. Quotes are valid for 60 days.
1.3. It is the customers responsibility to ensure that the proposed project is lawful, does not infringe any copyright or any other laws. It is also the customers responsibility to carry out any market research as to the viability and profitability of any project before accepting any quote.
1.4. We reserve the right to refuse any work we may judge as unfit due to content or otherwise. This includes, but is not limited by, sites containing adult oriented material such as pornography, sites which promote hatred towards persons belonging to any ethnic group, religion or sexual orientation and sites which infringe copyright or are contrary to UK laws.
1.5. The acceptance of a commission quote either verbally or in writing shall be deemed as a contractual agreement between the client and Digi Wizards.
1.6. At project acceptance Digi Wizards can provide an estimated completion date, however we cannot guarantee this date as a final completion date.
2. Website Design and Build Services
2.1. Interim invoices of a percentage of the total quoted price will be invoiced at various stages of the project and payment must be provided before work on the project can continue.
2.2. Once a commission has commenced it will be completed using the information, data, text and images provided at project commencement or during the design phase. Once the design process has been completed the project will be presented to the client who may make any changes to design and content he wishes. Any major changes that affect the technical and build aspect of the website may incur further costs.
2.3. Once the client has approved the project a final invoice will be presented.
2.4. Digi Wizards reserve the right to alter our prices at any time without prior notice. If a quote at an original price has been made it will be valid for 60 days and subsequently during the life of the current commission, however additional work may be charged for using the new pricing structure.
2.5. Digi Wizards reserve the right to remove the client’s website if outstanding invoices are not paid in full.
2.6. When a quote has been accepted and a developed project is completed and approved by the client the invoice must be paid within 7 days. A delay in the client populating the site will not be accepted as a reason for delayed payment as, once it is ready to be populated Digi Wizards’ job is complete. Digi Wizards offers a service to populate the client’s site on their behalf, and prices are available on request for this service.
2.7. Content or features listed in the original quote but not provided during the development phase by the client will be added at any time in the future, however invoices must be paid in full including sections which the client still has to provide content for.
2.8. All material, both text and images, supplied by the client and used in the construction of the client’s web site, will remain the client’s property. All such material will be assumed to be the property of the client and free to use without fear of breach of copyright laws.
2.9. The copyright for all material provided by Digi Wizards, such as source code, graphics, photographs, video, animation and text, will remain the property of Digi Wizards until agreed with the client to transfer the copyright.
2.10. Digi Wizards produce projects where every effort is made to display the pages acceptably on most popular browsers currently available, however we cannot accept responsibility for pages which do not display correctly on versions of browsers released after the project is completed, or on browsers that are more than 2 versions older than the current version.
2.11. The client is ultimately responsible for checking the correctness of the site before they give Digi Wizards approval to make the site publicly available.
2.12. When a client agrees that a site can be made publicly available, they are agreeing that the design and development of the site has satisfied all of their requirements.
2.13. In circumstances where we are instructed to work with an existing website not created by Digi Wizards, we reserve the right to withdraw our services or decline to proceed with a project if we consider that our work will be significantly hindered or obstructed by poor third-party workmanship.
3. Domain Name Registration
3.1. We do not warrant or guarantee that the domain name applied for will be registered or is capable of being registered by you. Accordingly, you should take no action in respect of your requested domain name(s) until you have been notified by us that your requested domain name has been fully registered.
3.2. The registration of the domain name and its ongoing use is subject to the relevant naming authority’s terms and conditions of use and you are responsible for ensuring that you are aware of those terms and conditions and can and do comply with them. You irrevocably waive any claims you may have against us in respect of the decision of a naming authority to refuse to register a domain name and, without limitation agree that the administration charge paid by you to us shall be non-refundable in any event. This does not affect your statutory rights as a consumer.
3.3. We accept no responsibility in respect of the use of a domain name by you and any dispute between you and any other individual or organisation regarding a domain name must be resolved between the parties concerned and we will take no part in any such dispute. We reserve the right, on our becoming aware of such a dispute, at our sole discretion and without giving any reason, to either suspend or cancel the domain name, and/or to make appropriate representations to the relevant naming authority. This does not affect your statutory rights as a consumer.
3.4. Once you enter a contract with Digi Wizards to purchase a Domain, we will charge your card or invoice you, immediately. You must not under any circumstances order the same domain from another registrar before or after entering into a contract with Digi Wizards, as this will cause us unwarranted administration problems & costs, and we will not be able to issue a refund under any circumstances, whether we manage to obtain the domain first or whether the other registrar obtains it for you.
3.5. We will not be held liable for any losses (directly or indirectly) caused by non-re-registration of domains for whatever reason. The re-registration of domains are solely the client’s responsibility. However, we will attempt to contact the owner of the domain in advance in order to give the option to renew the registration of the domain through Digi Wizards. Transfers: we cannot transfer a domain out for the first 3 months of registration. Transfer out charges may apply depending on the domain name extension.
4. Hosting Services
4.1. Digi Wizards offer annually renewable packages of hosting which can be purchased as part of a package or separately. Invoices are provided approximately one month before the renewal date, and our standard payment terms apply from the invoice date.
4.2. These packages are quoted for either on application or at time of quoting for a full project.
4.3. Hosting services are annually renewable. Package start dates are based on when any website design project begins.
4.4. The annual fee is subject to change, and Digi Wizards will notify you of any change to your hosting price 30 days before invoicing.
4.5. Hosting packages are provided with a maximum of 10 GB Storage space. If your website goes over this, then Digi Wizards may charge additional fees. Digi Wizards will warn you when you are approaching this limit.
4.6. No partial refunds will be given for hosting cancelled during the current agreement’s time period.
4.7. Whilst Digi Wizards and our hosting partners take many steps to ensure that clients’ sites are always backed up it is the client’s responsibility to inform us when a change to the site is made so that we can verify backup integrity. Clients are expected to keep their own backups of any images, text, videos, and other content uploaded to the website.
4.8. Whilst Digi Wizards and our hosting partners take many steps to ensure your website is always available, some small downtime is to be expected. Digi Wizards will warn you of any extended downtime and will refund clients the month’s hosting fee if downtime is significant.
5. Graphic Design Services
5.1. Print Proof Agreement: You will be given a digital and/or hard copy proof(s) of all work to be printed, your approval of the proof(s) confirms that you agree to the design and contents of the printed document as depicted on the proof. By giving your approval of the proof, you absolve Digi Wizards of all liability for any errors, omissions or discrepancies which may be present on the proof. After giving your approval you are not able to make any changes to the final product, nor are you able to hold Digi Wizards responsible for anything you are unhappy with. This contract revokes your right to take any kind of action against Digi Wizards for any aspect of the work with which you are later dissatisfied.
6. Email Marketing Campaign Services
6.1. Digi Wizards offer an Email Marketing Campaign system for a one-off setup fee.
6.2. Email delivery is liable to a recurring cost, set at an agreed level at quotation. Digi Wizards reserves the right to change these prices and will notify you 30 days before price changes come into effect.
6.3. Digi Wizards produce projects where every effort is made to display the pages acceptably on most popular email clients currently available, however we cannot accept responsibility for emails which don’t display properly on versions of email clients and browsers released after the project is completed, or on email clients that are more than 2 versions older than the current version.
7. Email Services
7.1. Whilst Digi Wizards, as part of its portfolio of services, provides email addresses, we take no responsibility for the configuration of clients’ email viewing/retrieval software or mail servers, other than the provision of email server connection and addressing details. We will happily provide ad-hoc advice where we are able to, or alternatively provide third-party assistance on an at-cost basis.
7.2. Digi Wizards does not accept any responsibility for services provided by Google or any other third parties.
7.3. Digi Wizards offer support for your email accounts only if the problem lies with Digi Wizards’ involvement with the setup. Any other technical problems are the responsibility of your email provider. Clients have the option of paying their email provider for extra support.
8. Printing Services
8.1. Digi Wizards does not provide in house printing services. All printing services are outsourced and provided by a third party.
8.2. All printing quotations and services are solely between client and the third party. Digi Wizards will only act as liaison to the third party and not take any responsibility for any work carried out by the third party in question. The client should refer to the third parties’ terms and conditions.
9. Payment Terms
9.1. Our payment terms are strictly 7 days after receipt of invoice. Payment must be made by electronic transfer (BACS) unless otherwise agreed.
9.2. Any payment returned by the bank will incur a £15 administration charge. This will be invoiced and will be added to the total outstanding debt owed by the customer.
9.3. Late payments will be charged interest at our rate of 5% per week late from due date.
9.4. Digi Wizards shall be entitled to deliver interim invoices to the client following the end of each month in which the Internet Products and Services are provided or supplied or at other times agreed with the Client at quotation stage.
10. Visits to Clients’ Premises
10.1. We will visit any premises within Suffolk free of charge for a no obligation consultation. Any visits outside of Suffolk may be charged at our mileage rate of 40 pence per mile at our discretion. Any further visit may also be charged at our mileage rate of 40 pence per mile at our discretion.
10.2. Any additional meeting time of the project will be included in the initial quoted price, the client will not be charged any extra. Any time spent on any other job, for example computer setup / repair may be charged at our hourly rate of £35.00 per hour at our discretion.
Any notice to be given by either party to the other may be sent by either email or recorded delivery to the address of the other party as appearing in this agreement. If sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by recorded delivery shall be deemed to be served two days following the date of posting.
12. Complaints Procedures
If you have any complaints, or have a dispute, we will act swiftly to resolve them. If you feel you are entitled to a refund on any of our services, we will act swiftly to resolve the matter.
We aim to give good service and value for money, however we recognise that from time to time issues can arise that need to be escalated. The following section gives information on how to contact us, and what to do if you have a complaint.
Step one: How to contact us
If you are unhappy with any of our services, or you feel that you have not received a satisfactory response from our Customer Support team, you may send your complaint in writing to:
Customer Support Team
Digi Wizards Limited
28 Jasmine Close
You should expect to receive a response to your query within five working days of us receiving your correspondence.
Step two: What we will do
On receipt of your complaint our Customer Support Team will thoroughly investigate any issues raised and propose a course of action for resolution within a further 5 working days.
Step three: If you are not satisfied
If you are not satisfied with the action we plan to take, you should request that your complaint be sent by recorded delivery to;
The Managing Director
Digi Wizards Limited
28 Jasmine Close
You should expect to receive a response to your query within a further 10 workings days of us receiving this correspondence.
Step four: What we will do
On receipt of your complaint our Managing Director or a member of the senior management team will thoroughly investigate any issues raised and propose a course of action for resolution.
By agreeing to these terms and conditions your statutory rights are not affected. Digi Wizards will reserve the right to alter any of the above terms and conditions at any time.
Registered address: 28 Jasmine Close,
Ipswich, Suffolk, IP2 9HP
Registered number: 11586664